Shipping & returns

We deliver to all 64 districts. The charge is calculated from your cart and shown before you pay, so the total you confirm is the total you owe the courier. Orders above the free-delivery threshold shown in the cart carry no delivery charge. Inside Dhaka we dispatch within 24 hours; other districts take longer, and the courier's estimate applies once the parcel is with them.

We do not accept returns and we do not issue refunds once a parcel has been delivered. This applies to change of mind, to buying the wrong size or colour, to an item simply not suiting you, and to any other reason short of the item being faulty or not what you ordered.

Nothing on this site should be read as offering a return window. Where a product page mentions returns, it means only the remedies in If something is wrong below, which are corrections rather than refunds. Please make sure of the size, the colour and the specification before you order — the product page carries all of them.

This is the one case we do put right, and it is not a return. If an item arrives damaged, faulty, or not the item you ordered, contact us within 48 hours of delivery with your order reference and a photograph. We will replace the item or cancel the order and refund it in full, including the original delivery charge.

Report it within 48 hours. Photographs help enormously, because a packed box cannot show us what happened in transit.

Every item is checked before it leaves our Dhaka warehouse. If something arrives that is not the genuine article, we refund it in full — this is a failure of our own quality check rather than a change of mind, and we do not treat it as one. Send photographs of the item and its packaging with your reference.

If the parcel does not arrive, arrives with the wrong contents, or the courier cannot reach you, contact us with your reference. We will trace it with the courier and either send what is missing or refund the affected item.

Please have your order number ready. Cash-on-delivery parcels are opened against that reference, so without it the courier cannot hand over the goods.

Someone must receive the parcel. If delivery is attempted and fails, the parcel returns to us and a redelivery is arranged at your cost, or the order is cancelled — in which case the amount is returned to you.

Where a refund is due under If something is wrong or Counterfeit items, it is sent by bKash, Nagad, a bank transfer, or to a card, to whichever you prefer — tell us when you report the problem. Orders paid by bKash, Nagad or Rocket are refunded by return transfer to the number you paid from. We do not refund to a third party.

Your reference is emailed to you when the order is placed. You can also track any order — yours or a guest order — with that reference and the mobile number used at checkout.